TCIA (NAA) Logo Violator Procedures

1. TCIA receives the Initial complaint received or discovers the logo violator.
2. TCIA requests or gathers a hard copy of proof (copy of yellow page ad, website address, etc.).
3. Upon receipt of proof, a record will be created for the logo violator.
4. TCIA contacts the company via telephone to address the issue and provide the company with two options:

1. Join TCIA
2. Immediately discontinue using the TCIA or NAA logo on all materials

5. TCIA sends a follow-up (certified) logo violator letter from our attorney.

1. The letter will include a detailed outline of actions to be taken by the association (see below) if they do not comply with one of the two options within 30 days.

6. TCIA confirms receipt of the certified letter and files signed proof of delivery in the logo violators record.
7. 30 days after the letter is mailed, TCIA will check to see if they joined or removed the logo.
8. If the company joined, the violator record is closed.
9. If the company does not respond and physical proof is available to show that they have not complied with our written and verbal request, the following actions will be taken:

1. A consumer public notice will be placed on TCIA’s website homepage. The public notice will list the identified companies who are falsely advertising their affiliation with TCIA.  A sentence will follow instructing website visitors to contact TCIA via telephone if they believe the information is incorrect.
2. TCIA will file an official complaint with the BBB.

10. If the company contacts TCIA and provides proof that they have removed all logos, the name will be immediately removed from the online listing .
11. The company’s name will be removed immediately upon verification of membership .